FREQUENTLY ASKED QUESTIONS
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We’re located at 130 South Main Street, Suite 100, Greenville, SC 29601 — right on Main Street, in the same building as M. Judson Booksellers. We’re situated just underneath M. Judson.
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You can access our lobby from Main Street on either side of the staircase at the M. Judson building, or by heading down either staircase inside the M. Judson front lobby.
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There are four 2-hour parking spots located at the back of the building, available on a first-come, first-served basis. Additional parking options include 2-hour street parking and the Poinsett Garage, which is located directly behind our building.
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We recommend arriving 15–30 minutes early to allow time to use the facilities, change into your robe and slippers, and relax in our lounge before your service. If you’d like to shower or enjoy the steam room beforehand, we recommend arriving 60 minutes or more early.
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Please be sure to complete your intake forms prior to arrival. You’ll receive a text message with a link to your phone number you provided when booking your appointment. Completing it ahead of time allows your provider to review your information and prepare for your service.
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To leave a tip, you can add 20% or any amount you prefer at checkout when paying for your service.
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All changes and cancellations must be made at least 48 hours in advance to avoid being charged the full amount of the service(s) booked. Members enjoy an extended privilege with a 24-hour cancellation policy.
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We have a couples room where we can schedule two separate massage or facial appointments together. To guarantee your spot in the couples room, please call us directly—we’ll confirm availability and help get everything booked for you.
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Based on your intake form, we will make any necessary adjustments to accommodate allergies and sensitivities, ensuring a minimal likelihood of reaction.
SPA ETIQUETTE
Massage Experience
All of our massage therapist are highly trained professionals regardless of gender. If you have a gender preference please specify when making your reservation.
If you have any medical considerations or allergies we should be aware of, please notify us.
Your comfort is our priority. How you choose to dress is entirely up to you. You will be properly draped throughout your massage, and you are welcome to wear your robe while relaxing in the spa.
Please note: For the Thai Stretch Massage, we kindly recommend wearing loose, comfortable clothing to allow for ease of movement and optimal comfort throughout your session.
Phone Policy
During Services
Guests are welcome to keep their phones with them during services; however, we do not recommend using them in order to maintain a relaxing experience.
In the Lounge & Locker Rooms
Phones may be used discreetly in the relaxation lounge and locker rooms. We ask that guests be mindful of those around them. For the privacy and comfort of all, tripods, lighting equipment, and any unauthorized photos or videos of other guests are not permitted.
Cancellation Policy
Why would you ever want to cancel a spa treatment? Ok, we know stuff happens, so in consideration of the therapists and our spa schedule, we have a 48-hours notice of cancellation policy to avoid charges in-full.

